At CerebrumForge, we're committed to delivering your premium mushroom complex supplements safely and efficiently. This shipping policy outlines our practices regarding processing, shipping methods, delivery timeframes, and related information.
All orders are carefully verified and processed by our fulfillment team before shipping. While we strive to process orders promptly, processing times may vary based on order volume and inventory availability.
For subscription orders, we prioritize processing to ensure continuity of your supplement regimen.
We ship all US orders via USPS, UPS, and other premium courier services. The specific carrier used will depend on your location and the shipping option selected at checkout.
For customers outside the USA, we ship via trusted international carriers including DHL, UPS, and local postal services depending on the destination country.
While delivery times vary based on location and selected shipping method, most US orders typically arrive 5-7 days after dispatch. Rural or remote areas may experience longer delivery times.
International shipping timeframes vary significantly based on:
International customers should allow additional time for their orders to arrive. Delivery to some countries may take longer due to customs clearance procedures and local postal service conditions.
CerebrumForge offers free standard shipping on all US orders regardless of order value.
International shipping rates are calculated at checkout based on destination, weight, and selected shipping method.
Free shipping will be automatically applied at checkout when your order meets these criteria.
Once your order ships, you'll receive a confirmation email with tracking information when available. Not all international destinations provide comprehensive tracking capabilities.
You can also track your order by:
We cannot ship to certain international locations due to regulatory restrictions regarding dietary supplements. If you place an order to a restricted location, we will contact you to arrange an alternative shipping address or process a refund.
International customers are responsible for all customs fees, import duties, and taxes imposed by their country. These fees are not included in the purchase price or shipping cost and will be collected by the delivery carrier or government authority.
CerebrumForge cannot predict which shipments will incur these fees or their amount, as they vary by country.
Customers are responsible for providing accurate and complete shipping information. CerebrumForge is not responsible for orders delayed or returned due to incorrect address information.
If your package is returned to us due to an incorrect address, you may incur reshipping fees.
While rare, shipping delays and lost packages occasionally occur. If you believe your package has been delayed beyond reasonable expectations:
For packages confirmed lost by the carrier, we will work with you to resolve the situation through replacement or refund.
If your order arrives damaged:
All CerebrumForge orders include basic shipping insurance at no additional cost. This covers your purchase against loss or damage during transit according to our carrier's policies.
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.
For questions regarding our shipping policy or to inquire about a specific order, please contact us:
Email: hello@cerebrumforge.com